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Billing Policy
The following Terms of Use constitute FrostByte's Billing Policy and apply to ALL FrostByte customers:
Payments
All charges are shown in US Dollars. Payments are to be made in US dollars and must be drawn from a US bank. FrostByte accepts the following types of payment:
Check or Money Order
Credit Card (VISA, MasterCard, American Express, Discover)
PayPal
All payments are due on the Account Statement Date. The Account Statement Date is the monthly anniversary of the date the account was activated. If you provide FrostByte your credit card information, you authorize FrostByte to automatically charge your credit or debit card for charges that apply to your account. Recurring charges will be posted to your credit card until such time that you cancel your account in accordance with FrostByte's Billing Policy in the TOU. Charges subsequent to your initial order will accumulate in your account until such charges exceed $3.50. FrostByte will then automatically charge your credit card on the next Account Statement Date. You are responsible for directly updating, or notifying FrostByte, of any changes to your credit card (including, but not limited to card number, expiration date, billing address, or card status).
Customers not paying by credit card agree to make payment of their balance due within ten (10) days of the Account Statement Date.
Accounts that are thirty (30) days past due will be automatically suspended. All past due and unpaid balances are subject to collection. In the event of collection, you will be liable for costs of collection including attorney's fees, court costs, and collection agency fees.
Billing Cycles (Terms)
FrostByte offers three Billing Cycles (terms) for hosting charges: Monthly, Quarterly (3 months) and Yearly (12 months). The Billing Cycle begins on the Plan Activation Date. Resellers are limited to the monthly Billing Cycle for all of their charges. Non-credit card payment methods are limited to Annual or Quarterly Billing Cycles.
You may elect to change your Billing Cycle at any time; however, the new Billing Cycle will only take effect at the time of the next plan renewal.
All additional features added to an account are charged monthly. Additional items are non-refundable.
Account Renewals
In order to insure uninterrupted service to your website, all plans will automatically renew at the end of the plan's Billing Cycle. Plan renewal charges are based on the prevailing rate on the date of renewal according to the service selected. Plans are renewed for the same billing cycle. If you wish to cancel your plan before plan renewal, please refer to the Cancellation section below.
Important Notice
Domain name registrations and Web hosting accounts are handled by separate entities. In the event you need to cancel, you must specify whether you would like to cancel your domain name only, your Web hosting plan only, or both your domain and hosting accounts. The cancellation or expiration of your domain name does not automatically terminate your hosting account (or vice versa). Your hosting account billing term automatically renews upon its completion, unless you notify FrostByte that you would like to cancel your account.
Statements
FrostByte does not mail paper invoices or statements. Statements can be viewed and printed through your account pages located on frostbyte.com.
Fees
Returned (NSF) Checks
FrostByte charges a $25.00 fee for returned (NSF) checks. Customers that issue an NSF check will be required to submit future payments with a certified check or money order.
Credit Card Chargebacks
A $25.00 chargeback fee will be assessed for each credit card chargeback received by FrostByte.
Reactivation
Customers that wish to reactivate a closed account will be assessed a $19.95 reactivation fee. A $99.95 fee will be assessed if FrostByte restores your data files to your reactivated account.
Hosting Plan Changes
Customers electing to change to a lower priced hosting plan on the same platform will be charged a $19.95 downgrade fee. There is no upgrade fee for upgrading to a higher priced plan, however, you will be charged any difference between the setup fee applicable to your new and former plans.
Platform Change
Customers that elect to change plans to a different operating system platform will be charged a $19.95 platform change fee.
Account Splits and Mergers
FrostByte encourages customers to merge hosting plans contained in two or more accounts into one account. There is no fee for this service. Customers may also request that FrostByte separate one or more plans contained under one account into separate accounts. The fee for this service is $19.95 for each new account created and is charged to the new account. Please direct all requests for these services to: billing@FrostByte.com.
Cancellations
Hosting plans will automatically renew until a plan is cancelled. In order to cancel service, you must contact FrostByte's Customer Relations Team at (1-973-843-1111). FrostByte's Customer Relations Specialists will assist you with the cancellation process. Please be aware that there are no pro-rated refunds after the first 30 days of service. Non-US customers may contact FrostByte's Billing Team via email at billing@frostbytehpstomg.com.
Cancellation requests must be received by FrostByte a minimum of thirty (30) days prior to the end of your Billing Cycle for dedicated server plans and a minimum of ten (10) days prior to the end of your Billing Cycle for all other plans. Cancellations submitted later than this time may result in automatic renewal of your hosting plan. Cancellations become effective on the day processed by FrostByte. FrostByte is unable to cancel your account effective for a future date. FrostByte will confirm the cancellation request when it is processed. If you do not receive a confirmation, please contact FrostByte as soon as possible.
FrostByte does not monitor, and will not automatically cancel, plans for problems related to domain name transfers, non-usage, Internic, your ISP, or any other secondary issues not directly related to FrostByte's services. Cancellation of services does not relieve the customer from paying any outstanding balance owed on the account. FrostByte Hosting reserves the right to cancel any account, at any time, without notice, for any reason FrostByte Hosting considers appropriate.
30-Day Money Back Guarantee
Each of FrostByte's shared hosting plans carries a 30-day unconditional money back guarantee. If you are not completely satisfied with our services or support within the first 30 days, you will be given a full refund of the fees paid in advance (excluding setup fees) upon plan cancellation. The following services do not qualify for the 30 Day Money Back Guarantee: additional items and services; domain name registration; dedicated servers; items and services ordered through the reseller program; domain parking plus; and overage fees.
Refund Policy
Refunds are only available in accordance with the 30 Day Money Back Guarantee. Refunds will be provided in the same payment method of the original payment. There are no refunds offered or promised after 30 days.
Credit Card Disputes/Chargebacks
FrostByte has a zero tolerance policy for chargebacks. Any customer who disputes a credit card payment is subject to a fine, suspension and account termination at FrostByte's discretion. A charge of $25.00 per chargeback will be assessed to all accounts that receive a chargeback.
Billing/Price Changes
FrostByte's policies and prices are subject to change without notice. Any price changes become effective in the next billing cycle.
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